At Us Marketing Source (USMS)our ringless voicemail System, Wireless Dialess, is 100% TCPA, FCC and FDCPA Compliant when used properly by clients. US Marketing Source can assist clients with their ringless voicemail compliance questions so that they can maintain a smooth operation with no interruption in service.
The Laws Regarding Ringless Voicemails Cell phones are protected through federal and state telecommunications laws and regulations.
For example, the TCPA, the National Do Not Call Registry, state-by-state robocall laws and a host of other regulations from the FTC and the FCC. However, voicemail and voicemail services have been purposely excluded from these laws and regulations and have been left exempt from FTC and FCC laws and regulations.
Voicemail Defined: Enhanced Information Services In 1980, the FCC formed the Computer Inquiry II (CEII), which formed rules and regulations for the computer communications industry. CEII purposely defined the difference between Basic Information Services and Enhanced Information Services.
Basic services from common carriers are direct transmissions over traditional telco paths, such as direct phone calls. Enhanced information services use advanced and/or enhanced computer applications to transmit information. The definition for enhanced information services later included transmissions such as email, Voice over Internet Protocol (VOIP), voicemail and voicemail services. This classification is very important since subsequent telecommunications laws and regulations applied to basic services, while exempting or excluded mentioning (or excluding mention) of enhanced information service Our proprietary M7.7RVM software creates a landline to landline session directly to the telephone company’s voicemail server. There is never contact between the message provider and the subscriber. It is essentially computer to computer communication.
Our voicemail messaging allows an organization to legally contact an individual by dropping a voicemail directly into an individual’s voicemail inbox, without making a call or ringing the person’s phone line. Our direct voicemail messaging service creates a direct session to the telephone company’s voicemail server. We never directly call the recipient. Therefore, there is no direct contact and the subscriber is never charged for the call.
Wireless Dialess is a ringless voicemail system. Ringless voicemail Compliance is extremely crucial to the success of any Wireless Dialess campaign. Before, after and during any type of marketing campaign you set out to run it is paramount that you seek out your industries rules and regulations governing ringless voicemail. We understand that each industry has its own level of rules and regulations governing marketing, so find out yours and stay compliant. Here at US Marketing Source we are 100% compliant when running Ringless voicemail campaigns and we fully explain why and how we are complaint in the section below. Clients must adhere to all local, state and federal regulations governing Ringless voicemail services or else they run the risk of breaking the law.
Applies directly to common carrier services. As an Enhanced Information Service, voicemail is not considered a common carrier service. The FCC explicitly stated that these laws do not apply to voicemail.
In the TCPA, Congress listed the direct services that the legislation applied to paging services, cellular telephone services, specialized mobile radio services, other radio common carrier services or any services for which the called party is charged for the call. The TCPA excludes voicemail services under this legislation.
This inquiry establishes separate regulatory domains between Basic Common Carrier Services and Enhanced Information Services. Voicemail was defined as a Enhanced Information Service and made exempt to encourage innovation.
The FDCPA establishes ethical guidelines for the collection of consumer debts and provides debtors with a means for challenging payoff demands and for determining the validity and accuracy of asserted debts. The act states debt collectors’ contact and content restrictions. The act lists no restrictions to using voicemail as a channel for contact.
States, the delivery restrictions for prerecorded messages sent directly to a cell phone number. The regulations list no restrictions to sending messages directly to voicemail. The FCC has been aware of Mobile Voicemail Messaging services for several years but chose to uphold their long history of not regulating voicemail in their 2012 Report & Order